Academic Books & Online Resources

Trouble Shooting

Expand Close System Status

Current status of online publishing systems and any scheduled downtime

No Current Issues.

All other systems are operating normally.

Recent incidents

2011-01-04 -- Intermittent issues on www.oxfordjournals.org - being investigated. Journals specific content unaffected.

2010-12-29 -- www.oxfordjournals.org website was unavailable until 1300 GMT due to a filesystem error that has now been resolved.

2010-12-20 -- HighWire-hosted content currently unavailable. The problem is being worked on and normal service will resume asap.

Planned maintenance

None

Expand Close Browser Compatibility

The Oxford Journals web site has been tested with a wide range of browsers, including:

  • IE 4, 5, 5.5, 6 (PC)
  • Netscape 4, 7, 8 (PC)
  • Opera 7+ (PC)
  • Firefox (PC / Mac)
  • Safari (Mac)
  • IE 5 (Mac)

Unfortunately, users viewing the site in Netscape 6 (PC) may experience some display problems. Should you experience such difficulties and wish to upgrade your version of Netscape, the latest version can be found here:

http://browser.netscape.com/

Expand Close Display Problems: Non-Latin Characters and Unicode

Some pages on our website contain Unicode characters (for example our Librarians information page in Chinese).  

To view these pages you will need to have a Unicode font installed on your computer, and your browser will need to use this font to display those pages.

If you are experiencing problems with displaying non-Latin characters, follow the instructions on the Unicode website.

If you know how to install fonts on your computer, a list of Unicode-aware fonts is available on Alan Wood's Unicode Resources website.

Expand Close Windows Media Player

Windows Media Player, available from Microsoft is required to view the following video formats:

  • Windows Media audio and video files .asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
  • Windows audio and video files .avi and .wav
  • Moving Picture Experts Group (MPEG) .mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v*, and .mpv2
  • Macromedia Flash .swf

Download the Windows Media Player from Microsoft.

Quicktime Player

QuickTime supports the following video formats:

  • QuickTime Movies .mov, .qt
  • SMIL 1.0 .smi, .sml, .smil
  • Video for Windows .avi, .vfw
  • MPEG media .mpeg, .mpg, .m1s, .m1v, .m1a, .m75, .m15, .mp2, .mpm, .mpv, .mpa
  • MPEG-4 .mp4, .mpg4
  • Video (protected) .m4v
  • PICT .pict, .pic, .pct
  • Flash swf

Download QuickTime from Apple.

Expand Close IP and Referring URL Check

Authentication problems (i.e. not being able to access subscription content) can sometimes be caused by a mismatch between the IP address we have registered for a subscribing institution and the actual IP sent to our server, or because the web browser is not passing a referring URL to our access control system.

The link below will report the IP address you are coming from, as well as whether your browser is returning a referring URL. To ensure that current values are returned, press refresh/reload (Ctrl+F5 on PC or Apple+R on Mac) while viewing the IP check page.

Check your browser details, IP address, and referring URL

If no Referring Address value is present on the IP check page (the value should be the URL of this page), the referring URL is being blocked by your local firewall, antivirus software or browser.