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Access and Purchase

My Account
How can I access journals online?
Can I view the full archive of issue for a particular journal?
What is open access?

Purchasing
Where can I view your terms and conditions?
Where can I find a list of journals you publish?
I would like a price list - could you send me a copy?
Do subscription agents need to provide you with end-user addresses?
In which currency should I make my payment?
What payment terms are available?
Where can I view the list of prices for a particular journal?
Can I view a sample copy of a journal?
How can I purchase a single issue or back issue of a journal?
How can I purchase a single article from a journal?
Will I have to pay tax on my purchases?
I want to subscribe online - when will my online access begin?

Subscription Management
How do I cancel an active subscription?
How do I inform you of a change of address?
How do I go about placing a claim for a missing issue?
How do I renew my subscription to a journal?

Subscription Types
Where can I find out about institutional subscriptions?
Where can I find out about personal subscriptions?
Where can I find out about society member-based subscriptions?
Is it possible to order a subscription online?

Contact us
I have a query not answered here, who should I contact?
I have a membership enquiry, who should I contact?


MY ACCOUNT

How can I access journals online?
To register for online access or to sign in to your account you will need to visit My Account and follow the on-screen instructions. Should you have any difficulty gaining online access, please visit our registration help pages.

Please note that you will need to have your subscriber number handy during this process, which you need to add after the registration process to gain access to your journals. Please note that to access journals online you must have a current subscription that includes online access.

Can I view the full archive of issue for a particular journal?
When you visit the homepage of any journal you have a subscription to, you will see a link entitled "Browse the Archive". Usually you will get access to all back-issues from 1996 onwards. In order to view content before this time, access to the Oxford Journals digital archive is required. Alternatively, you may purchase short-term access on a pay-per-article basis where a PDF link is available.

What is open access?
Open access, or Oxford Open, is an experimental online journal model where access to journal content is free to view. For more information on this initiative, please visit the Oxford Open homepage.

PURCHASING

Where can I view your terms and conditions?
You can find our terms and conditions by viewing our pricing policy page.

Where can I find a list of the journals you publish?
A complete list of journals can be found by viewing the our journals page on our website.

I would like a price list - could you send me a copy?
Prices can be found on our website. Please download the relevant list by visiting our pricing and ordering page.

Do subscription agents need to provide you with end-user addresses?
Yes, we do require the end-user address for all orders. Not providing an end-user address will delay the processing of your order. However, please be assured that we will mail the issues to your consolidation address.

In which currency should I make my payment?
From 2006 all purchases delivered to European countries (excluding the UK) must be made in Euros. Please see the FAQ below for more information on making payments in Euros and other currencies. Where the delivery address is in the United Kingdom all payments should be made in Pounds Sterling. For all other countries payment must be in US Dollars.

What payment terms are available?
Full pre-payment in the correct currency is required for all orders. All orders should be accompanied by full payment and sent to your nearest Oxford Journals office. The following methods of payment are accepted:

1. By cheque in £ sterling drawn on a UK bank, € euro drawn on a European bank, or in $ US drawn on a US bank. Cheques should be made payable to Oxford Journals.

2. By bank transfer to Barclays Bank Plc, Oxford Group Office, Oxford (bank sort code: 20-65-18) (UK). Overseas only: SWIFT BARC GB 22.
   GB £ Sterling to a/c no 70299332 - IBAN GB89BARC20651870299332
   US $ Dollars to a/c no 66014600 - IBAN GB27BARC20651866014600
   EU € Euros to a/c no 78923655 - IBAN GB16BARC20651878923655
Please quote our renewal/invoice number and subscriber (if known) when making payment.

3. By Mastercard, Switch/Maestro, Visa, or American Express. Due to excessive charges, subscription agents paying by credit card will forfeit their agency discount.

4. By charge card: automatic annual charge to either Visa or Mastercard is available. Please contact us for further details.

Where can I view the list of prices for a particular journal?
You will need to visit our prices and ordering pages to view our price lists online. If you require more information on our pricing for any journal, please contact us.

Can I view a sample copy of a journal?
Sample copies are available online from the journals homepages. Select the journal you would like a sample copy of from our list of titles. Select the journal you want to view which will take you to that journal's homepage. From there, select "Free Sample Issue" and follow the onscreen instructions.

How can I purchase a single issue or back issue of a journal?
We only hold back issues and volumes from the current and previous two volumes. If you would like to purchase a single issue or back issue of a journal you will need to contact Journals Customer Services. Earlier material is available from Periodicals Service Company.

How can I purchase a single article from a journal?
If you do not hold a subscription to a particular journal title then you may purchase short-term access on a pay-per-article basis (where a PDF link to the article is available from the Oxford Journals website) or via pay-per-view links provided for our title through Ingenta.

Individual print copies may also be ordered via document supply services such as the British Library Document Supply Centre.
Alternatively, we can supply you with the complete issue in which the article appeared, if it is from the current or previous two volumes. Contact us at Journals Customer Services.

Will I have to pay tax on my purchases?
All subscriptions in Canada are subject to a Goods and Service Tax. Please add 7% to the prices quoted. Subscriptions in the EU may be subject to European VAT. To avoid unnecessary charges, customers in the EU must provide a VAT registration number or evidence of entitlement to exemption.

Online and Combined subscriptions for bill-to addresses in the UK are subject to VAT: for Online-only subscriptions please add 20% VAT to the total value of the subscription.

For Online and Print packages please add 20% VAT on 30% of the total value of the subscription.

Canadian customers: 7% GST is charged on the print portion of a subscription. Where print subscriptions include online access, only 70% of the total subscription rate is taxable.

I want to subscribe online - when will my online access begin?
All our subscriptions run on a calendar basis, starting from January and ending in December. If you subscribe for the current year your access will run until the end of the year; if you subscribe for the next year your online access will begin next year, from the start of January.

SUBSCRIPTION MANAGEMENT

How do I cancel an active subscription?
If you wish to cancel your subscription for any reason you will need to contact customer services. Please note that you will only be eligible for a refund if the first issue of the journal has not yet been published.

How do I inform you of a change of address?
There are several ways of informing us of a change of address. You can either complete and return the reverse side of the mailing carrier you receive with each issue of your journal, you can fill in our online change of address form or you can contact us directly.

How do I go about placing a claim for a missing issue?
If you have not received an issue or a journal, please first check the dispatch dates page to ensure your claim is not premature or out of time. If you feel you still need to place a claim, please fill in our online claim form or contact the customer services department. Please note that claims for free replacement of missing issues cannot be considered more than four months after publication or date of order, whichever is the later.

How do I renew my subscription to a journal?
Towards the end of your current subscription we will send out a renewal notice in the post. Please complete the information required on the back of the renewal and return it to us with your payment. If you have not received a renewal notice, please contact customer services.

SUBSCRIPTION TYPES

Where can I find out about institutional subscriptions?
To find out more about intitutional subscriptions you can visit our Pricing and Subscriptions help page. You can also view our full institutional price list online.

Where can I find out about personal subscriptions?
Personal subscriptions are available for individuals only where the journal is being sent to a private residence. You can also view our full personal price list (does not include membership rates).

Where can I find out about society member-based subscriptions?
You can find society membership prices and information by selecting the journal you are interested in from the list of available titles and choosing the "Access/purchase this journal" option from the Reader Services section, then choose the "Subscribe to..." link.

Some membership rates and order forms are available directly through our website.

For other membership rates and information you will need to follow the link to the relevant society from the start of the price list or contact our membership liaison team.

Is it possible to order a subscription online?
Yes, it is possible if there is an "add to basket" link for the subscription you wish to purchase. A list of titles can be found by viewing the our journals page on our website. Select the journal, then "Subscriptions" and from there you can see which subscription rates can be purchased online.

For any rate that does not have an "Add to basket" link, you can download a PDF order form, print it and complete the details. Send the form to us by post or fax - our contact details can be found on the form.

Please note that it is not currently possible for institutions to subscribe online.

CONTACT US

I have a non-member query, who should I contact?
You can contact Oxford Journals customer services directly with any queries you may have.

I am a society member, who should I contact?
If your enquiry is membership based, you should contact our dedicated Oxford Journals membership liaison team.